Privacy Policy
How we collect, use and protect information when you interact with Sole & Skin.
Effective Date: August 29, 2026
Last Updated: August 29, 2026
Contents
- 01. Our Approach To Privacy
- 02. Information We Collect
- 03. How We Use Information
- 04. Feedback & Review Information
- 05. Cookies & Similar Technologies
- 06. Analytics
- 07. How We Share Information
- 08. Third-Party Services
- 09. Data Retention
- 10. Data Security
- 11. Your Rights & Choices
- 12. Children's Privacy
- 13. International Data Transfers
- 14. Policy Updates
- 15. Contact Us
- 16. Final Note
01. Our Approach To Privacy
Sole & Skin respects your privacy and aims to collect only the information necessary to operate our website, respond to your enquiries, process feedback, and improve your overall experience.
02. Information We Collect
A. Information You Provide
We may collect personal information that you voluntarily provide to us when interacting with our website. Depending on the feature you use, this may include:
B. Feedback Information
When you submit feedback through our website, we collect the name, email address, rating, feedback text, selected feedback category, and submission timestamp.
Please note that your email address is never displayed publicly. Submitted feedback may be reviewed internally before publication, and only approved feedback may appear publicly on our website.
C. Automatically Collected Information
When you visit our website, we may automatically collect certain technical information. This typically includes your browser type, device type, operating system, pages visited, referring pages, and general interaction information.
03. How We Use Information
The information we collect is primarily used to:
04. Feedback & Review Information
A. Google Reviews
Google Reviews displayed on our website are manually curated and entered by Sole & Skin. Our website does not retrieve them automatically via an API integration. When manually supplied Google reviews are displayed, they are appropriately identified as "Google Review" to differentiate them from website feedback. We do not expose private reviewer information that was not intended for public display by the reviewer.
B. Website Feedback
Feedback submitted directly through our website is initially treated as private and internal. Only after review and explicit approval by our team may your feedback be displayed publicly. We ensure that the email address associated with your feedback is never displayed publicly.
06. Analytics
A. Google Analytics
We may use Google Analytics to understand website traffic, page usage, visitor interactions, and general website performance. We do not send your feedback text, email address, name, or other unnecessary personal information to our analytics systems.
B. Google Tag Manager
We may use Google Tag Manager to manage our website tags and measurement technologies. Google Tag Manager is a tag management system and does not independently collect analytics data.
C. Analytics Event Privacy
Our website may track interaction events such as when a feedback form is started, submitted, succeeds, fails, or when a specific CTA is clicked. We explicitly do not send your customer name, email, feedback text, or private enquiry content to our analytics tools.
08. Third-Party Services
Our website relies on third-party services for essential operations, including Vercel, Supabase, Zoho, Cloudflare, and Google Analytics.
Additionally, our website may contain links to third-party websites. Sole & Skin is not responsible for the privacy practices of those external websites, and we encourage you to review their respective privacy policies.
09. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.
10. Data Security
We use reasonable technical and organizational measures to protect your information, including HTTPS encryption, secure authentication, database access restrictions, server-side validation, and spam protection mechanisms. While we strive to protect your data, no system can be completely immune from breaches.
11. Your Rights & Choices
Subject to applicable law, you may have the right to request access to your personal information, request corrections, request deletion, withdraw consent, or object to certain processing. To exercise these rights, please contact us using the details below.
12. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.
13. International Data Transfers
We do not process data outside of India.
14. Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
15. Contact Us
Questions About Privacy?
Sole and Skin
Ishaan 1, Vrajdham Marg, Jodhpur Village, Ahmedabad, Gujarat 380015
privacy@soleandskin.in
hello@soleandskin.in
If you have questions about this Privacy Policy or how your information is handled, please contact us using the details above.
16. Final Note
Your privacy matters to us. We aim to be clear about what we collect, why we collect it, and how we use it.