LEGAL

Terms & Conditions

The terms that apply when you use the Sole & Skin website, explore our creations or engage with our services.

Effective Date:August 29, 2026

Last Updated:August 29, 2026

01. Agreement To These Terms

By accessing or using the Sole & Skin website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

02. Using This Website

You agree to use this website only for acceptable and lawful purposes. Visitors must not:

  • Misuse the website or attempt unauthorized access.
  • Interfere with website functionality or introduce malicious code.
  • Scrape or reproduce content without our explicit permission.
  • Use the website for any unlawful purposes.
  • The content on this website is provided for general information and may change without notice.

    03. Products & Creations

    Sole & Skin showcases a variety of handcrafted items including footwear, bags, everyday objects, desk and work pieces, travel accessories, and personal pieces.

    Product images and descriptions are intended to communicate the nature and aesthetic of each creation. Because leather is a natural material, please note that:

  • Grain patterns may vary.
  • Colours may vary slightly from piece to piece.
  • Surface marks may naturally occur.
  • Texture may differ across individual pieces.
  • These natural variations are inherent to the material and contribute to the unique character of our creations.

    04. Bespoke & Custom Commissions

    Bespoke commissions are highly personalized and involve consultation, design discussion, material selection, dimension planning, colour choices, hardware selection, personalization, quotation, approval, and production.

    A bespoke commission is not considered confirmed until the required quotation, confirmation process, and deposit (which will be discussed in person) have been completed.

    Custom Design Approval

    You may be asked to approve the design direction, dimensions, materials, colour, personalization, and other key specifications before work begins. Once production has started, changes may not always be possible.

    Natural Material Variation

    As with all our creations, bespoke items are made from natural leather. Variations in grain, texture, colour, and markings may occur. These characteristics are natural and contribute to the individuality of your finished piece.

    05. Design Consultations

    Design consultations are intended to help you explore ideas, materials, form, function, customization, and bespoke possibilities. Please note that a consultation does not automatically constitute a confirmed order. Any production or commission must follow the agreed quotation and confirmation process.

    06. Orders & Payments

    An order or commission becomes confirmed only after Sole & Skin has explicitly accepted the request and any required payment or deposit has been received.

    Payments must be made using our accepted payment methods: UPI, Bank Transfer, and Credit/Debit Cards.

    07. Pricing & Availability

    Prices and availability are subject to change without notice. While we strive for accuracy, displayed information may contain occasional errors. We reserve the right to correct any pricing or availability errors.

    Bespoke creations are quoted individually based on the design, materials, dimensions, personalization, complexity, and requested specifications. The final price will be the one communicated in your accepted quotation.

    08. Cancellations

    Cancellation eligibility depends on the order status, production stage, whether the item is bespoke, and our applicable business policy. For specific cancellation details, please note that cancellations are only accepted within 24 hours of order placement.

    09. Returns & Refunds

    Returns and refunds are governed by our applicable Returns & Refunds Policy. Please note that return and refund terms for bespoke items will be discussed in person, as their highly customized nature may affect return eligibility.

    10. Intellectual Property

    Unless otherwise stated, all content on this website, including our brand identity, logos, photographs, illustrations, product designs, text, graphics, layout, and visual assets, is the property of Sole & Skin and is protected by applicable intellectual property laws.

    You may not reproduce, distribute, modify, or commercially exploit any content without our prior written permission. Displaying a creation on our website does not grant you permission to reproduce the design commercially.

    11. Customer-Submitted Content

    When submitting content through feedback forms, contact forms, or enquiries, you should only submit content you are entitled to share.

    By submitting content, you represent that you have the right to submit it and that it does not knowingly violate applicable law or the rights of another person.

    12. Feedback & Reviews

    Website Feedback

    Feedback submitted through our website may be reviewed before publication. Only approved feedback may be displayed publicly, and your email address will never be publicly displayed.

    We reserve the right not to publish feedback that is abusive, unlawful, discriminatory, spam, misleading, unrelated, or invasive of another person's privacy.

    Google Reviews

    Google Reviews displayed on our website are manually curated. We do not automatically synchronize these reviews with Google, nor do we automatically post website feedback to Google.

    14. Website Availability

    We aim to keep our website available and functional, but we cannot guarantee uninterrupted access at all times. Availability may be affected by maintenance, updates, technical problems, hosting issues, security incidents, or circumstances outside our reasonable control.

    15. Limitation of Liability

    To the maximum extent permitted by applicable law, Sole & Skin shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website, services, or products.

    16. Indemnification

    [INDEMNIFICATION CLAUSE — LEGAL REVIEW REQUIRED]

    17. Changes To These Terms

    We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices, or applicable legal requirements. Updated terms will be published on this page with a revised "Last Updated" date.

    18. Governing Law

    These Terms & Conditions are governed by the laws of Ahmedabad, Gujarat, India, subject to applicable law.

    19. Severability

    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by applicable law.

    20. Contact Us

    Questions About These Terms?

    Sole and Skin

    Ishaan 1, Vrajdham Marg, Jodhpur Village, Ahmedabad, Gujarat 380015

    contact@soleandskin.in

    21. Final Note

    These Terms are intended to keep our relationship with visitors and customers clear, transparent, and respectful.